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Agreement & Policies

Terms of Service

Effective Date: August 2026. Please read these terms carefully before utilizing the Skoobot omnichannel platform.

1. Acceptance of Terms

By accessing or using Skoobot AI ("Platform"), available at skoobot.com and app.skoobot.com, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must discontinue using our services immediately.

2. Subscription Plans & Billing

Skoobot provides tiered software subscriptions (Lite, Pro, Max, Ultra, Custom):

  • Billing Cycle: Subscriptions are billed on a monthly or annual basis. Pay Yearly offers receive 2 Months FREE (pay for 10 months).
  • Quotas & Add-ons: Message quotas (e.g. 7,000 bot messages on Pro, Unlimited messages on Max/Ultra) and channel bot allowances are enforced according to your active plan. Additional broadcast or channel add-ons are billed separately.
  • Cancellations: You can cancel your subscription at any time via your account billing dashboard. Access remains active until the end of your billing cycle.

3. Messaging Channel Compliance

As an Official Meta Business Partner, Skoobot requires all customers to comply with channel rules:

  • WhatsApp API: Users must follow Meta’s WhatsApp Commerce Policy and WhatsApp Business Messaging Policy. Spamming, unauthorized broadcasting, or sending deceptive messages is strictly prohibited.
  • Instagram & Facebook: All automated DMs must comply with Meta developer guidelines.
  • Failure to maintain compliance may result in account suspension or Meta API token revocation.

4. Service Level Agreement (SLA) & Uptime

We strive for 99.99% operational uptime. Customers can track real-time platform status on our official public uptime page at stats.uptimerobot.com/zuEptmEBHZ.

5. Limitation of Liability

Skoobot Platform shall not be liable for any indirect, incidental, or consequential damages resulting from third-party network outages (e.g. Meta API downtime, telecom carrier delays, or LLM API latencies).

6. Modifications to Terms

We reserve the right to update these terms at any time. Continued use of the platform after updates constitutes acceptance of the revised Terms of Service.

7. Legal & Contact

For inquiries regarding these Terms of Service:

📧 Email: support@skoobot.com
📞 Customer Care: +91 9577444000