1. Information We Collect
Skoobot Platform ("we", "our", "us") respects your privacy. We collect information necessary to provide our omnichannel conversational AI services, including:
- Account Information: Name, work email address, phone number, company name, and authentication credentials when you sign up at app.skoobot.com.
- Conversational & Messaging Data: Customer chat logs, messages, automated bot interactions transmitted via Meta WhatsApp Cloud API, Instagram Direct DMs, Facebook Messenger, Telegram, and Web Chat Widgets.
- Knowledge Base Content: Documents (PDFs, CSVs, text manuals) and URLs uploaded to train your custom RAG AI bot.
- Usage & Technical Data: IP addresses, browser types, device information, and interaction logs for system diagnostic and performance monitoring.
2. How We Use Your Data
Your data is strictly utilized to operate, improve, and secure the Skoobot platform:
- To generate context-aware AI responses using multi-LLM integrations (OpenAI GPT-4o, Anthropic Claude 3.5, Google Gemini, DeepSeek).
- To route customer queries to human live agents via our Unified Shared Team Inbox.
- To fulfill official WhatsApp API message dispatching and broadcast compliance.
- We NEVER sell, rent, or trade customer data or uploaded knowledge base files to third parties for advertising or public LLM training.
3. Data Storage & Security Standards
We implement bank-grade security controls to keep your data safe:
- Encryption: AES-256 encryption at rest and TLS 1.3 encryption in transit for all messages and database connections.
- Access Controls: Role-Based Access Control (RBAC) ensuring only authorized team members access customer records.
- Cloud Infrastructure: Hosted in ISO-27001 and SOC 2 Type II certified data centers.
4. Meta WhatsApp Business API Terms
As an Official Meta Business Partner, Skoobot complies strictly with Meta’s WhatsApp Business Messaging Policy and Commerce Policy. Customer messaging opt-ins and template approvals are governed by Meta regulations.
5. Your Rights & Data Control
You retain full ownership of your data. At any time, you may request access, export, or complete deletion of your account and conversational records by contacting support@skoobot.com.
6. Contact Us
If you have any questions regarding this Privacy Policy, please reach out to us:
📧 Email: support@skoobot.com
📞 Phone / WhatsApp: +91 9577444000