Security & GDPR Compliance

AES-256 Encryption

All data at rest is encrypted using AES-256. All communications in transit are protected using TLS 1.3 encryption protocols.

Meta Verified Cloud API

Direct integration with official Meta Cloud API infrastructure ensuring end-to-end message delivery security and zero third-party scrapers.

GDPR & CCPA Compliant

Full support for Right to Access, Data Portability, and Right to be Forgotten (complete user data purge upon request).

1. Multi-LLM Data Privacy Guarantee

When utilizing OpenAI GPT-4o, Anthropic Claude 3.5, Google Gemini 2.0, or DeepSeek models via Skoobot, your business data and customer chat histories are transmitted via zero-retention enterprise API endpoints. Your data is NEVER used to train foundational AI models.

2. Infrastructure & Hosting Security

Skoobot is deployed across ISO-27001, SOC 2 Type II, and HIPAA compliant data centers featuring:

24/7 Automated DDoS Protection & Cloudflare Enterprise WAF.
Automated daily encrypted database backups with 30-day point-in-time recovery.
Continuous vulnerability scanning and independent annual penetration testing.

3. Role-Based Access Control (RBAC)

Granular staff permissions in the Skoobot Shared Team Inbox ensure live agents and administrators only view conversation channels relevant to their role.

4. Real-time System Uptime

We maintain transparent 24/7 infrastructure monitoring. View real-time component health at stats.uptimerobot.com/zuEptmEBHZ.

5. Security Contact

To report security vulnerabilities or request GDPR data processing agreements (DPA):

📧 Security Team: support@skoobot.com
📞 WhatsApp Support: +91 9577444000